Areas of Expertise
Social Media Manager – Writer/Editor – Policy Analyst – Government Relations Specialist – Digital Communication Platforms – Quantitative and Qualitative Research – Writing for an Audience – Customer Service – Emerging Technology – Science and Technology Communications – Technology Policy Expert – Proactive Problem Solving – Effective Team Manager
Various Clients – Atlanta, GA & Fort Worth, TX – Jan. 2011 to Present
Clients include Fortune 1000 firms, political campaigns, and public universities.
Social Media Consultant
- Consistently raised client website referrals from Wikipedia and social media websites by 50-100%.
- Provided expertise in Wikipedia community standards and style requirements.
- Expanded quality and quantity of information about client organizations on Wikipedia.
- Managed and advised on social media content and strategy.
- Produced informational and marketing copy for blogs, websites, social media, and other online outlets.
- Assisted in establishing and maintaining client brands’ voices on Facebook and Twitter.
- Trained clients’ PR and marketing staff in social media usage styles, management, and standards across multiple communities and platforms including Facebook, Twitter, Reddit, Tumblr, and Wikipedia.
- Maintained consulting relationships with large PR firms and high-profile marketing departments over multiple longitudinal projects.
MomoCon, LLC – Atlanta, GA – May 2012 to Present
Annual animation, gaming, and comic fan and industry convention.
Director, Information Services
- Founded department as a solution to long registration wait times caused by registered attendees seeking information from registration volunteers.
- Reduced registration wait time as much as 20% during peak hours.
- Recruited, trained, scheduled, and managed a staff of approximately 30 volunteers to provide information and on-site customer service to over 15,000 convention attendees, industry representatives, and guests.
- Designed a staff data and scheduling system using Google Forms and Google Docs that reduced the amount of active time required to create a staff schedule by nearly 40%.
- Co-led customer service training for over 500 volunteers across multiple departments.
- Coordinated resources across multiple departments to publish an internal information document, ensuring accurate, and uniform information was available to all directors and staff.
- Monitored social media channels to address concerns and answer questions from current, former, and future attendees, industry representatives, and guests.
- Promoted and represented the convention at related fan and industry events.
Georgia Tech – Atlanta, GA – Apr. 2008 to Jan. 2011
Public research university.
Graduate Researcher, Vertically Integrated Projects E-democracy Team
- Worked with an interdisciplinary team and specialists from the Carter Center to develop, test and deploy a mobile-based election observation system.
- Coordinated efforts and resources from multiple academic departments to manage a small interdisciplinary research group focused on using algorithms to evaluate redistricting and apportionment methods for Congressional districts.
Research Assistant, School of Public Policy
- Used GIS (Geolytics) software, Microsoft Excel, and SPSS to compile, organize, and code large datasets for future analysis.
- Administered questionnaires via phone and email to municipal air quality program directors around the United States.
GTRI Office of Policy Analysis & Research – Atlanta, GA – Aug. 2006 to Jan. 2007
Science & technology policy think tank at the Georgia Tech Research Institute.
Intern Policy Analyst
- Impacted legislative decision-making and policy in the state of Georgia through both written and in-person policy briefings to legislators, academic researchers and administrators, and industry stakeholders.
- Assisted in the conception and organization of the inaugural Georgia Tech Legislative Roundtable conference.
Georgia General Assembly – Atlanta, GA – Jan. 2006 to May 2006
State of Georgia legislative body.
Intern Policy Analyst
- Coordinated Resources for the formation and presentation of new legislation for several House committees.
- Researched past, present, and pending legislation in Georgia and neighboring states and presented findings in writing to committee chairs.
The Technique – Atlanta, GA – Aug. 2003 to May 2008
Weekly community newspaper.
- Improved publication’s writing quality and editing accuracy through designing and leading training and enrichment workshops for copy editors, section editors, and writers.
- Increased publication revenue by expanding position duties to include ad design services for advertisers.
Lead Copy Editor
- Standardized in-house style guidelines and procedures for copy editors to ensure better uniformity across the publication.
- Created new and maintained existing relationships with PR and marketing contacts.
- Designed weekly section layout using Adobe InDesign.
- Managed a staff of approximately 25 writers and columnists.
Master of Science in Public Policy – Georgia Institute of Technology – Dec. 2010
Specialization: Science & Technology Policy with a focus on tech governance, privacy, and civic engagement.
Selected Coursework: Information Security Policy, Public Management, Public Finance, Policy Analysis.
Thesis: “Analysis of Utah’s Congressional Districts Using an Algorithmically-Generated Model: A Case Study”
Bachelor of Science in Public Policy – Georgia Institute of Technology – May 2008
High Honor/Magna Cum Laude
Minors: Computer Science; Law, Science & Technology
Selected Coursework: Internet Law, Intellectual Property, Information Security, User Interface Design