Return of the Backpack

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5 Responses

  1. Paula says:

    Well yeah for Jansport. You rarely hear of great customer service anymore. They should hire you to do their publicity.

  2. Laura Madere says:

    Sorry I commented on the other page for some reason I couldn’t find this page. I am so happy you got your back pack back and it looks great! What an awesome company! I am going to send in my daughters and now I can let her know they will just fix it and she can relax! ha ha She just knows they either won’t fix it or replace it all together and she’d lose all her art work and memories for good. She’s a 17 year old artist so you can imagine her bag means as much to her as yours does to you.
    Thank you so much for sharing I did a Swagbucks search and found you. 🙂
    Have a great life!

  3. Hillary says:

    I’m glad you found my posts helpful! I would warn you that depending on the types of holes and/or other damage to your daughter’s backpack, Jansport may or may not be willing or able to repair it. (See their warranty FAQ) I would also recommend contacting them about their warranty service using this form with any questions that aren’t addressed to your satisfaction in their FAQ. If you don’t hear back from them in a couple of days, mail them again…don’t wait a year like I did! 🙂

    When or if you do send off your daughter’s backpack, be sure to include on the page of information with your contact info and description of repairs that you want them to return the backpack to you if it can’t be repaired. Otherwise they’ll replace it, and your daughter’s artwork will be lost!

    Good luck, and let me know how it works out for you.

  1. June 27, 2011

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